CBT Nuggets: ITIL Foundation Level by Michael Shannon

English | MKV | 1280 x 720 | AVC ~475 Kbps | 15 fps

AAC | 56 kbps | 22.05 KHz | 1 channel | 08:30:42 | 1.93 GB

Genre: Video Tutorial

This ITIL video training with Michael Shannon covers the IT infrastructure library that’s ideal for use by large IT departments, including topics such as the service lifecycle, service operations and more!

Recommended skills:

Experience working with an IT department

Various IT skills

Recommended equipment:

Not applicable

Related certifications:

PMI PMP

PMI PgMP

Related job functions:

IT professionals, especially those who work at medium to large companies

Learn the essentials of ITIL 2011 Foundations from trainer Michael Shannon. This course is aimed at large IT departments.

For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency.

That's what IT Infrastructure Library (ITIL) and IT Service Management (ITSM) are all about -- managing the processes within an IT department to make the department run well and to make sure resources are available as needed. This certification and skill set are valuable to medium and large companies because it helps them get the most of their IT investment, both in the technology and in the people.